Warranty Info
Warranty Info
Here you will find helpful information about the Lokal Homes Warranty Program including:
- The Three Peaks Warranty Booklet
- Emergency Warranty Procedure and Contacts
- Frequently Asked Questions
- Homeowner Maintenance vs. Warranty Coverage
- Home Advisor Contact Information
- Home Owner Reference Guide
It is important to us that you have all the information you need about maintaining your home and information about the Three Peaks Warranty. Please review all the information provided here, and if you have any additional questions, please reach out to your community Home Care Manager.
Emergency Warranty Requests
EMERGENCIES DURING REGULAR BUSINESS HOURS; 8AM – 5PM
CONTACT YOUR HOME CARE ADVISOR
WHAT IF I HAVE AN EMERGENCY AFTER HOURS (5PM – 8AM) OR ON THE WEEKENDS?
You will have an emergency trade sticker on your kitchen sink cabinet door. Please refer to the appropriate trade and call them directly. If you have not received a call from the trade within 30 minutes, please call our emergency phone at 720-693-0740 and leave your name, address, close date, and issue you are experiencing. One of our team members will return your call within 30 minutes to assist.WHAT CONSTITUTES AN EMERGENCY?
Gas Leak – if you smell gas, please evacuate the home, and Call 911. They will direct you to your gas company. If the leak is not fixed by the gas company, please contact the plumber.
Total Loss of Electricity - Please verify that the neighborhood has power and that all Breakers and GFCI’s have been reset. Contact the Electrician.
Loss of Heat – If outdoor temperature is below 45 degrees and you have one furnace, please call HVAC.Note: if you have 2 furnaces and one is operational, please send an email to your Home Care Advisor who will respond on the next business day.
Note: Lack of A/C is not considered an emergency. please send an email to your Home Care Advisor who will respond on the next business dayPlumbing Leaks – Determine source of leak and mitigate against any further damage. Turn water off at the source. Contact Plumber immediately.
Home Maintenance Video Tips
Click any of the links below to view a quick instruction video!
Frequently Asked Questions
Q. Where Can I Find Information for Emergency Contacts?
A. There is a sticker on your kitchen sink cabinet door. Please be sure to review the Emergency Warranty Procedures before proceeding.More FAQ's coming soon!
Home Care Advisor Contact Information
Please contact homecare@lokalhomes.com for all Home Care Inquiries
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